Waiting for Orders to Arrive
Please keep the product in its original packaging along with all purchase and refund receipts. You will need these documents for follow-up communication with the seller and payment system.
Please check the email you received after placing your order. The email should contain information such as the order status and estimated delivery date.
If the contents of the package arouse suspicion from customs officials (e.g., many identical items), further inspection may be required.
If all other methods fail, you may need to consider legal action. This can be a lengthy and expensive process, so it is crucial to weigh the potential benefits against the risks and costs.
Track your order status: You can contact us via WhatsApp to check your order status.
Ordering & Payment
Placing an order is very simple:
Browse the website and add your desired items to your shopping cart.
Go to your shopping cart, confirm the product information and quantity, and click "Checkout".
Fill in or select your shipping address.
Choose your preferred shipping method and payment method.
After confirming the total order amount is correct, submit your order and complete the payment.
You will receive an order confirmation email after successful payment.
We support a variety of secure and convenient international payment methods, including:
Credit/Debit Cards: VISA, MasterCard, American Express,PayPal.
Other Local Payments: Depending on your region, we may offer options such as Klarna, Apple Pay, Google Pay, etc.
All payment processes are processed through encrypted channels to ensure the safety of your funds.
Absolutely safe. We use SSL (Secure Sockets Layer) certificates to encrypt all your personal and payment information. We do not store any of your sensitive payment information (such as credit card numbers).
Payment failure may be due to the following reasons:
Insufficient bank card balance or credit limit reached.
Incorrect card number, expiration date, or CVV code entered.
Your issuing bank rejected the international transaction for security reasons (we recommend contacting your bank for confirmation).
Network delay. Please try again later, or try another payment method.
We strictly adhere to privacy regulations. Your personal information will only be used to process orders and provide services to you, and we will never sell or disclose it to any third party. Please read our Privacy Policy for details.
After-Sales Service
We offer a 30-day return guarantee (please adjust the number of days according to your actual policy). The item must be unused, unopened, and in its original packaging. Please contact our customer service team to initiate a return request.
Note: Return shipping costs are the customer's responsibility unless it's due to our error (e.g., wrong item sent, product quality issue).
The process is as follows:
Log in to your account and submit a return request in "My Orders," or contact customer service directly.
We will review your request and send you a return authorization number and return address via email.
Please pack the item properly, attach the return slip, and return it to the designated address.
After we receive and verify the returned item, we will process the refund within 7 business days.
After we approve the return and receive the item, the refund will be returned to your original payment account. Processing time typically takes 5-10 business days, but the exact arrival time depends on the processing speed of your bank or payment platform.
We strive to accurately present the product colors under professional lighting. However, due to differences in different monitor brands and settings, there may be slight color differences between the actual product and the screen display. This is normal, please understand.
We provide a detailed size chart. Please refer to the size chart for the corresponding product before purchasing. All measurements are flat measurements, and the unit is centimeters (cm). If you have any questions about the size, please contact us for advice.
Transportation and Distribution
We offer delivery services to most countries worldwide. You can check the "Country/Region" dropdown menu on the checkout page to see if we support delivery to your location.
Shipping costs and delivery time depend on your delivery address and the shipping method you choose.
Standard Shipping: Typically takes 7-15 business days, with a tracking number.
Express Service: Typically takes 3-7 business days, more expensive.
Economy/Regular Mail: May take 15-30 business days, cheapest, but detailed tracking may not be available.
The exact cost and estimated time will be automatically calculated and displayed based on your address at checkout.
Yes! Once your order has shipped, we will send logistics information including a tracking number to your registered email address. You can use this tracking number to track your package's real-time location on our website or the carrier's (such as DHL, UPS, or China Post) website.
Yes, possibly.
Customs duties, taxes, and customs clearance fees are determined by the policies of the destination country and are borne by the recipient. We cannot control or predict the specific amount. These fees are usually collected from you by the logistics company or customs when the package arrives in your country. We recommend that you check your country's import tax policies in advance.
If you have any further questions, please contact us through the following methods:
Online Chat: The chat plugin in the bottom right corner of the website
Contact Form: Submit your question through the "Contact Us" page.
We usually reply within 24 hours.
